Tell us what it's doing. We'll take it from there.
Call for the fastest response, especially if food safety is on the line. Prefer to book online? Send the details below and we'll confirm a window by phone or text.
Before you call, have ready:
- The appliance and brand (e.g. "Samsung fridge")
- What it's doing, or not doing
- Roughly how old it is
- Your address and a callback number
That's usually enough for us to load the right parts before the technician even leaves.
What happens after you reach out
We confirm a window
Same-day when possible, especially for refrigeration. Otherwise the next available slot, with a text when the technician is on the way.
We diagnose on site
A technician tests the appliance and identifies the actual fault rather than guessing at parts.
You get a number, in writing
Parts and labour, before anything is opened up. Nothing proceeds without your yes.
Fixed, tested, warrantied
We run a full cycle before we leave and confirm the 90-day warranty in writing.
Common questions before booking
Does the diagnostic fee count toward the repair price?
It covers the technician's time to visit and diagnose the fault, and it's subtracted from your bill once you approve the repair. Choose not to proceed and the diagnostic charge is the only cost.
Do you offer emergency or same-day service?
Often, yes, particularly for refrigerators and freezers where food is at risk. Call as early in the day as you can for the best chance of a same-day slot.
Which areas do you cover?
Rosenberg, Richmond, Sugar Land, Missouri City, Katy, Fulshear, and Needville. See our full coverage map if you're near the edge of one of these.
Can I book for a rental property I don't live at?
Yes. Let us know the tenant's contact details for access and where the invoice should go.
Not sure which repair you need?
Browse by appliance to see common faults and what a typical visit involves.
Want to read up first?
Our repair advice covers the most common symptoms we're called out for, from noisy washers to dishwashers that won't clean.